Customer Service


Frequently Asked Questions

  1. How can I contact you?
  2. How long do my download attempts last before expiring?
  3. Safari browser changes the videos to .html
  4. My video downloaded as ".html" instead of the video file.
  5. How do I view the video after downloading, if I am on a MAC computer?
  6. Can I use a DOWNLOAD MANAGER? (Answer is NO)

Answers…

  1. How can I contact you?

    Email: Support@JLvids.com  Office Phone Number: 727-221-0252 (Leave message)

  2. How long do my download attempts last before expiring?

    The downloads are set to allow "ONE WEEK" and up to "4 TIMES".

  3. Safari browser changes the videos to .html

    Safari  assumes (incorrectly) that a file being downloaded has the wrong file extension and that it needs to be changed automatically. it changes the file you downloaded to .html 

    Solution:  Uncheck 'Open safe files after downloading' in Safari Preferences/General  or  Do not use safari.

  4. My video downloaded as ".html" instead of the video file.

    ios users: Try going to Settings > Safari, and look at the Accept Cookies box. Tap on it and make sure it is either set to "From Visited" or "Always". There seems to be a problem during the iOS upgrade process that causes this setting to get changed to not accept cookies, which will mean almost all sites where you have to log in will not work, or will work badly.

  5. How do I view the video after downloading, if I am on a MAC computer?

    Download and use VLC free player.  

  6. Can I use a DOWNLOAD MANAGER? (Answer is NO)

    Do NOT use an "Internet Download Manager". You will expire all the downloads at once.


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